Tuesday, March 3, 2015

Airtel transforms service experience for customers with first Airtel Store of Gwalior at City Centre

 Opens 1st Airtel store of Gwalior at the buzzing City Centre locality

 Four Airtel stores already operational in Madhya Pradesh & Chhattisgarh

 Furthers commitment to delivering the best customer experience with these one-stop-shop

outlets that address all service needs for of Gwalior

Gwalior, March 2nd, 2015: Bharti Airtel Limited (“Bharti Airtel”), a leading global telecommunications company with operations in 20 countries across Asia and Africa, today came up with its 5th Airtel store of Madhya Pradesh & Chhattisgarh at 42, City Centre. The company had announced earlier that it has crossed the milestone of 100 Company-Owned-Company-Operated (COCO) Airtel retail outlets opened across India over the last 24 months and currently has more than 100 own stores operating across the country. These new Airtel stores are in line with the company’s long term drive towards delivering the best service experience for customers and will offer end-to-end service support for their Airtel mobile, digital TV, broadband connections and m-commerce services.
    Commenting on the launch, Vir Inder Nath, Chief Executive Officer, Madhya Pradesh & 
Chhattisgarh, Bharti Airtel said, “With 200 million plus customers across India, we at Airtel are constantly thinking of new ways of delivering the best service experience for customers. Aside our commitment to providing customers with the best and latest technology – customer relationships are at the very core of the Airtel experience. The all new Company-Owned-Company-Operated Airtel stores leverage the best of retail practices and technology to offer a superior service experience to customers walking into our outlets.” In Madhya Pradesh & Chhattisgarh, along with Bhopal, Indore, Gwalior and Raipur, Airtel stores will open across key locations including Jabalpur, Durg & Bhilai. A store at Bhopal, another at Raipur and two at Indore are already operational.

As a one-stop-shop for all customer needs, Airtel stores also offer an exhaustive collection of devices including phones and tablets to help customers choose from the latest in mobile technology. “Devices are today an inherent part of the customer lifecycle. Given the plethora of options available in the marketplace, customers in need of guidance on which device to buy can leverage the know-how of our data experts who are trained to stay tuned on the ever changing data and devices ecosystem”, added Vir Inder Nath. Additionally, new customers can walk into their nearest Airtel stores to get instant activations and enjoy a seamless onboarding experience.Airtel ventured into its COCO stores with the opening of the first Airtel stores at South Extension (New Delhi) in February, 2013. In a span of 24 months, this retail footprint has been extended to 35 cities and towns across 14 states – thus complimenting Airtel’s existing distribution span. Airtel stores 

What can customers look forward to? 

1. New and well trained staff

2. Quick attention to service requests and complaints redressal

3. Superfast activation that allows customers to ‘Walk out working’

4. Choose from vast collection of mobile devices at competitive prices

5. Take help of data-savvy staff to pick a mobile device of choice

6. Easy transfer of all phone content / contacts / data to new device 

7. 24X7 advanced kiosk machines with 3 payment modes including cheque

8. Advanced Queue Management System for transparent handling of customers. 

employ a total of over 1,000 staff members who have been trained to address customer service requests and guide customers looking to buy a new device to suit their needs. The new stores will have a universal look & feel across all outlets in the country. Existing Airtel Relationship Centers (ARC) will also be transformed to offer similar service experience as the Airtel Stores. Franchisee stores have also been provided infrastructure and training to be able to equip themselves with enhanced customer service delivery mechanisms. All Airtel stores are conveniently located at key recreational hubs across the country providing easy access to customers.


About Bharti Airtel

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 4 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G wireless services and mobile commerce. Bharti Airtel had over 312 million customers across its operations at the end of December 2014. To know more please visit, www.airtel.com

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